RMI delivers a unique all-inclusive user experience embracing the ideas of proactive development and direct communication. As an ADVANTAGE 365 user you are granted access to an exclusive network of software specialists employed by RMI, no outside consultants or call centers, that are readily available for a password change or critical support 24/7. We share your belief that your software system shouldn’t impede your business’ growth and have built a team of software developers, client service, and IT professionals uniquely qualified to field any request related to ADVANTAGE 365.
The knowledgeable staff at RMI are trained and ready for every question or task, all included in your monthly price and available to all user levels. RMI performs data conversion, training, custom built reports, system backups, and more to complement our live support all backed by 36 years of industry expertise in the container, trailer, medical, and general equipment industries. Our executive management teams remain deeply rooted in all projects to ensure each solution is delivered exactly to client specifications, helping RMI earn commendations from Microsoft and numerous awards for our equipment rental software services.
RMI currently serves more than 7,000 users who actively reach out to our support line for guidance and our staff is maintains a 93% + calls answered live rating to ensure customer satisfaction. With a small staff we’re able to quickly learn about the customer’s expectations and have the flexibility to visit for an on-site walk through or new employee training. ADVANTAGE 365 has always embraced the end user and how you perform your job, we understand your rental sales and service questions because we started as a rental company back in 1983 while we built our software. Discover your ADVANTAGE and join the RMI family!